TERMS & DELIVERY OPTIONS

We have gathered here some practical information for you as Eqology’s customer, so that you know you can feel safe in purchasing your health and well-being products from us.
 
When you find a product, you wish to order, click on the button “Add to basket”, and you will see the product appear in your shopping cart on the right. The prices listed require an auto order of at least one product in your order. An auto order is a flexible monthly order with no minimum subscription period. A single purchase costs 10 % more. You determine the manner of your purchase at the check-out after logging in. You can easily register yourself by choosing “Log in” in the menu at the top right.
 
FIND OUR STANDARD PURCHASE TERMS & CONDITIONS HERE
 

AUTO ORDER

An auto order is a flexible monthly order, and you choose yourself when in the month, you want your auto order to be delivered. You can easily change the products in your auto order, every month if you wish so, until 11:59 p.m. the day before your chosen period (learn more about delivery periods below) begins.  
 
You can do this yourself by logging in at eqology.com, or by contacting our customer service. We are more than happy to help!
 
There are many benefits to choosing an auto order: reduced prices on all products, access to good seasonal and special offers, and EQ Magazine which includes relevant articles on fitness, health and nutrition as well as product information, customer experiences and more.
 
If you also want to make individual purchases that you do not need every month, or products that you wish for us to send immediately – you can choose one of the following options:

additional order

Products you purchase in addition to your monthly auto order. These products will be included in your auto order delivery so that you pay for shipping and handling only once.

extra order

Products you wish to be sent to you immediately, separate from your monthly auto order. The shipping and handling fee of 6,90 € will be added to this order.

single purchase

If you do not wish a monthly auto order, you may choose to buy single products at any time at a slightly higher price (10 % extra). Select "Single purchase" at checkout after login.

 An auto order is more convenient and flexible. In addition to reduced prices, you will have access to great monthly and seasonal offers, our EQ magazine which includes relevant articles on fitness, health and nutrition as well as product information, customer experiences and more.
 
3 FOR FREE (3FF)
– RECEIVE YOUR EQ PURE ARCTIC OIL, EQ K2+, EQ PURE K2, EQ ESSENTIAL, EQ PURE ESSENTIAL, EQ ANTI AGE COLLAGEN or EQ SHAKE FOR FREE!
Buy EQ Pure Arctic Oil, EQ K2+, EQ Pure K2, EQ Essential, EQ Pure Essential, EQ Anti Age Collagen or EQ Shake, get 3 friends to do the same, and you will get your product FOR FREE* in the following calendar month. *You only pay a shipping and handling fee for your free product.
 
FREEZE YOUR AUTO ORDER OR TERMINATE YOUR SUBSCRIPTION
You can always choose to freeze your auto order or unsubscribe completely. Should this be the case, please contact our Customer Service. NOTE: The subscription does not end by returning a package.
 
DELIVERY PERIOD
You can choose between four different monthly delivery periods, in other words when in the month, you want your products to be shipped to you:
Delivery period 1: 1-7
Delivery period 2: 8-15
Delivery period 3: 16-23
Delivery period 4: 24-31
 
If you, for example, choose Period 3: 16-23 as your delivery, we will withdraw the payment from your account and ship your order in the beginning of your period. If you want to change your auto order, you can do so before 11:59 p.m. the day before your selected period starts (in this case before 23:59 on the 15th).
 

rates

All prices include VAT, which is 25 % for health supplements. Our shipping and handling fee is EUR 6,90.

Bi-monthly shipping
This is an opportunity for you to save on your monthly shipping and handling fee. Bi-monthly shipping means that you will receive your product every second month where you will save on shipping (the monthly handling fee will be the same). 
 
Bi-monthly shipping applies to all 6 mth. subscriptions for new customers from July 1st, 2017:
Your monthly shipping and handling fee is EUR 4.40*. You will then save EUR 2.50 each month* on all 6 mth. subscriptions. *First order all EQ Pure Arctic Oil subscriptions EUR 6.90. See our infographics for better understanding.
 
Free shipping for all orders above EUR 100*
For all orders above EUR 100* we will cover your shipping and handling fee. 
*Campaign on all orders above EUR 100, starting July 1st, until December 31st, 2017. Free shipping does not apply to 3 For Free.
 

payment

We accept credit cards, Visa and MasterCard. We work in cooperation with DIBS Payment Services Ltd. (DIBS.NO) that will process your card details in the appropriate manner in accordance to the international safety standard. Payment is made with SSL encryption, which means that no unauthorized personnel can access your card details.

Payment with Visa and MasterCard
Payment with Visa and MasterCard must be completed before we send your order. As soon as we receive your payment, your order is sent for packing and dispatch. Read more about this under DELIVERY.
 
If you have received a new card after your order has been sent to payment processing that month, you must create a new order on the new payment card. If you are unsure about how to do this, contact our customer service.
 

CANCELLATION RIGHTS AND RETURN POLICIES

A 14-day unconditional repent and return policy applies to all unopened products. When returning items, you must pay the delivery costs according to prevailing rates. The return postage of unclaimed packages (EUR 6.90) is to be paid by the customer.

Refunds are sent to your provided account number after the package has arrived at our warehouse. Remember to enter your account number on the return form.
 
NOTE! The subscription does not end by returning a package.
 
WITHDRAWAL FORM
 

COMPLAINTS

If there is something wrong with the received package or items, please contact Customer Support within 14 days from the delivery date. In most cases, we will ask for documentation of the complaint/damage, and therefore ask you to keep the product until you hear back from our customer service.

DELIVERY

Our delivery partner is DPD. If you have any requires regarding your parcel you can contact DPD directly by phone 012-16983783 or visit dpd.co.uk.

DPDs standard number of delivery attempts are 2. Recipient can schedule a 3rd delivery attempt after two unsuccessful attempts.
 
EQ Business Partner
Separate shipping/handling fees and return policies applies to EQ Business Kits and value packs. See product page for details.
 
Shipping and handling fee for EQ Arctic Kit and value packs is EUR 14.90 and EQ Arctic Professional Kit EUR 19.90.
 
Free shipping does not apply to 3 For Free, EQ Gives Back, EQ Business Kits or value packs.
 
EQ Business Kit that has been used/opened cannot be returned. Business Kits are also considered opened when customer(s) or EQ Business Partner(s) have been registered. Generally, the rules and regulations as described in the return policies form added to your package apply. There is a 28-day unconditional repent and return policy for our EQ Business Kits.